Shipping policy
This policy applies to orders within the USA, aiming to ensure that you have a clear understanding of our shipping policies and procedures. By placing an order in our store, you are deemed to have accepted the following terms.
I. Shipping Costs
The shipping cost for your order will be automatically calculated at checkout, and you can view the specific amount in real-time on the checkout page.
II. Transit, Handling & Order Cut-off Time
- Transit Time: Generally, shipments take 3 - 5 business days (Monday to Friday only) to be delivered.
- Order Cut-off Time: The cut-off time for daily order processing is 5:00 PM Eastern Standard Time (New York). Orders placed after this time will be processed on the next working day.
- Order Handling Time: Order handling usually takes 1 - 2 business days (Monday to Friday). Once processed, the order will be shipped as soon as possible.
III. Delivery Methods
We cooperate with professional logistics carriers such as UPS, USPS, and FedEx to provide you with reliable product delivery services.
IV. Address Change
Once the product is in transit, we are unable to change the delivery address. If you need to modify the delivery address of your order, please contact us via email (support@campingboyy.shop) within 24 hours of placing the order. Late requests will not be accepted.
V. Order Cancellations
If you change your mind before receiving the order, you can cancel it at any time before the order is dispatched. If the order has already been shipped, cancellation is not possible, and you can refer to our refund policy for further actions.
VI. Handling of Damaged Parcels in Transit
If you find that a parcel is damaged during transit, please reject it from the courier and contact our customer service immediately (Email: support@campingboyy.shop; Phone: +12053051658) if possible. If the parcel has been delivered without your presence, please contact our customer service promptly, and we will guide you through the next steps.
VII. Details of Manufacturer Direct Shipping
For orders shipped through our Manufacturer Direct Shipping option, please note the following:
- Shipping Method: Manufacturer Direct Shipping uses standard economy ground services. The actual carrier for each order will be determined according to the default shipping method chosen by the manufacturer.
- Processing Time: The processing of Manufacturer Direct Shipping orders usually takes 1 - 2 business days. Since order fulfillment depends on the manufacturer's operations, occasional delays may occur. Thank you for your understanding and patience.
- Transit Time: The shipping time for these orders ranges from 1 - 5 business days, which is affected by factors such as the location of the manufacturer's facility and the customer's delivery address.
- Tracking Information: After the Manufacturer Direct Shipping order is processed and dispatched, you will receive an email with tracking information, allowing you to monitor the order status and estimated delivery time in real-time.
- Information Notification: In case of any unforeseen delays or issues during order processing and shipping, we will notify you promptly and update the order status simultaneously.
Please be aware that Manufacturer Direct Shipping involves cooperation with external partners, and some aspects of the fulfillment process are beyond our direct control. If you have any questions about your Manufacturer Direct Shipping order, feel free to contact our customer service team at support@campingboyy.shop. We are here to assist you throughout the shopping process.
VIII. International Orders
This policy mainly applies to orders within the USA. For international orders, additional terms and conditions may apply, including but not limited to customs duties, taxes, and shipping fees. Customers placing orders from outside the USA are responsible for complying with the regulations of their own countries and will be liable for any applicable import duties and taxes.
IX. Tracking Information
After your order is dispatched, you will receive an email with tracking information, enabling you to check the shipping progress of your parcel at any time. If you encounter any issues with tracking or have questions about the order status, please contact our customer service at support@campingboyy.shop.
X. Contact Us
If you have any questions or suggestions regarding shipping, order processing, or this policy, please contact our customer service team through the following methods:
- Email: support@campingboyy.shop
- Phone: +12053051658