Return policy
By placing an order with campingboyy, you agree to the following policies, which clarify our refund procedures and privacy protection measures.
I. Refund & Return Policy
(A) 14-Day Return Policy
- Returns are accepted within 14 days of receipt, provided items are unworn, unused, with tags and original packaging.
- Manufacturer Direct items are final sale and ineligible for returns.
(B) Return Process
- Contact us at:
- Email: support@campingboyy.shop
- Phone: +12053051658
- Approved returns will receive a shipping label; unrequested returns are not accepted.
(C) Damaged/Wrong Items
- Inspect orders upon receipt. Report defects, damages, or wrong items immediately for resolution.
- Exchanges apply to damaged, wrong-sized, or defective products; use the same contact methods.
(D) Refund Terms
- Refunds are processed after inspection, with funds returned to the original payment method.
- Bank processing may take 3-7 business days.
(E) Discount Policy
- Unused discounts at checkout are non-refundable; promotions must be applied during purchase.
II. Privacy Protection Policy
(A) Information Collection
- Account Info: Name, contact details, shipping address upon registration.
- Transaction Data: Order details, payment methods (credit card info encrypted).
- Device Data: IP address, device model, browsing behavior for experience optimization.
(B) Information Use
- For order fulfillment, customer service, and personalized recommendations.
- Shared only with:
- Third-party providers (logistics, payment services) for service delivery;
- Legal authorities as required or for security purposes.
(C) Data Security
- Encrypted storage, restricted internal access, and regular security audits.
- Incident notifications within 72 hours if a data breach occurs.
(D) User Rights
- Access, update, or delete personal info via account settings or customer service.
- Opt out of marketing communications at any time.
III. Additional Terms
- Valid for US orders; international orders comply with destination country tariffs.
- We reserve the right to update policies, which will be posted on our website. Continued use implies acceptance of changes.
Contact us for questions:
- Email: support@campingboyy.shop
- Phone: +12053051658